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Sr Info Mgmt Specialist

_PRIMARY PURPOSE OF POSITION_
Act as a subject matter expert for user applications. Leads in the development, testing and support for user applications. Assists in balancing workload and setting priorities for the team. manages complex user requests to provide functional and technical solutions to achieve corporate goals. Provides day-to-day client support and conducts diagnostics as necessary to ensure optimal performance. Acts as a mentor for Information Management Analysts.
Subject to call-in or required to respond to client related emergencies on short notice 24 x 7.
Perform high-level analysis and prepare comprehensive reports to support business operations. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.), make recommendations for improvement and implement change. Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation?s business scorecard or key performance indicators (KPIs). Develop, organize and present performance reports for both internal and external use. Develop and drive short-term and long-range business planning. Develop, implement, evaluate or lead projects or initiatives (e.g., business plan or system process improvement initiatives). Provide expert analytical and operational support to the business unit.


Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


_PRIMARY DUTIES AND ACCOUNTABILITIES _
Manage complex user requests to provide functional and technical solutions to achieve corporate goals. Leads in the development, testing and support for user applications.
Provide day-to-day client support and diagnostics as necessary to ensure optimal performance.
Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.), make recommendations for improvement and implement change.
Track, maintain, analyze and provide current information on the operation?s business scorecard or key performance indicators (KPIs).
Perform complex analysis of the operation?s cost elements to ensure effective and efficient operations.
Prepare and analyze comprehensive and detailed reports.
Develop, organize and present detailed performance reports for both internal and external use.
Develop, implement, evaluate or lead projects or initiatives (e.g., business plan or process improvement initiatives).
Provide expert analytical and operational support to the business unit.


_Minimum Qualifications_
BA/BS in Business or Engineering and 5 - 8 years related business experience or 9-12 years related work experience or equivalent combination of formal education/training and experience.
Works under minimal supervision, relying on knowledge, skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals.
Advanced understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
Advanced proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
Ability to provide in-depth analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.
Expert analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.
Advanced knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance. Ability to analyze organizational data and complex problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.
Demonstrated ability to lead a cross-functional team. Ability to build consensus, establish trust, communicate effectively and foster culture change. Demonstrated advanced skills in problem solving, negotiation, conflict management and business acumen.
Customer driven with good oral and written communications skills and basic analytical, problem solving and project management skills.
_POSITION SCOPE_
This is an individual contributor position that works independently with little or no supervision. The position requires integration of business knowledge and functional priorities to address complex problems and non-standard situations.
The position regularly mentors less experienced colleagues.
Position requires routine interaction with key internal and external stakeholders, executives, directors, managers and staff across the organization.
May require working extended hours and/or shift work to support business operations.
Job Project Management
Organization: PHI Service Company
Title: Sr Info Mgmt Specialist
Location: DE-Christiana
Other Locations: US-NJ-Mays Landing, US-DC-WASHINGTON
Requisition ID: 214726


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